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CCP - 2017 Package - The Installation Failed
We are trying to meet the requirements of Creative Cloud in macOS Sierra by installing CC 2017. We are currently using CC 2015. I've created 2 packages and both fail when attempting to install. The...
View ArticleProblem - our users are being asked to enter an Adobe Serial Number when...
Problem - our users are being asked to enter an Adobe Serial Number when trying to use Acrobat XL. This is Lycoming College. We have a small number of users who are being asked to enter an Adobe...
View ArticleCreative Cloud installation and licensing issues
Hi, I'm trying to get a sane answer to a question concerned Creative Cloud (CC) licensing and deployment in an enterprise environment. I've been told that our current deployment model, where we deploy...
View ArticleCan't install Creative Cloud Desktop Application with my enterprise proxy...
My enterprise uses a proxy to filter internet access, that can run only by typing a login and password in a popup of our web browser. So, when I click on the installation package, the Adobe CCDA cannot...
View ArticleHow do I change the Primary Administrator of my Account?
I have been the primary administrator of my team's Creative Cloud account, however I am transitioning from the company and need to make my supervisor the primary administrator. I cannot find an option...
View ArticleHow do I change a primary admin from Teams and remove the original primary...
I have added another admin to Creative Cloud for Teams, and need to change that user to primary admin, and then remove my Adobe account (the original primary admin) from the Teams group. Is it...
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Remote Update Manager - Some Update, Some Don't!
Greetings:I am responsible for weekly updates of the computers in our journalism department. We are pretty much a Mac shop running El Cap, and we are using CC 2015 across all of our iMacs. I am finding...
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Re: CS6 will not install “The Adobe Support Advisor has been discontinued” error
Hi Bani Verma,I am crazy about to find solution to my problem.I have installed CS5.5 Design Premium on Windows 7.Now while still installed CS5.5 I want to install Adobe CS6 Master Collection.But...
View ArticleCCP Enterprise Package Fails, Scripts Running Hang and then Quits without...
I've seen a lot of unanswered questions in this forum. That is disappointing. My question is similar to some other's and they all have no answers. I have a tech trying to install the package but she...
View ArticlePremiere Pro CC 2015.2 package installation fails to remove previous version,...
I am using CC Enterprise and the Package Creator to install Premiere Pro 15.2. The lab of computers I am working with are all the same and have Premiere Pro 14 already installed. According to...
View ArticleDisabling CC Sign In
I'm about to update 100 Mac machines to CC 2017, and with my test machine I keep getting asked to sign in. This is not an option!I've already ran the license file from my package maker. Please advise.
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Creative Cloud Packager-Advanced Package Options-Conflicting Processes
Hi. I am experiencing a problem with my Creative Cloud Package which fails to install if it detects conflicting running processes. I assumed that this is was due to my not having specified the package...
View ArticleNeed Premiere Pro 2015.3
Have a client that downloaded 2017 version and he should not have. I need to roll him back to Premiere Pro 2015.3. I have already rolled him back to Premiere Pro 2015.2, but remote management is not...
View ArticleRedirect SLStore in Citrix
I have the following config installed:Citrix Xenapp 6.5Adobe InDesign / InCopy CC 2015We do not have a enterprise license. For every user the license needs to be assigned. Now every user, that needs...
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how to retrieve exitcode for adobepatchinstaller.exe in a vbs script ?
Hi Guys, I made an automatic installation vbs script to update adobeCC. For this, i follow the stop below:1- I retrieve updates from adobe website via remoteupdatemanager --action=download2- I unzip...
View ArticleRemote Update Manager Error 2 for Some Applications
I've created packages for the Creative Cloud apps that we're going to be licensing and setup the packages so Remote Update Manager is on (which it is by default). Some of the packages can be updated...
View ArticleOrder #C5011504399MX
Hola buenas noches necesito saber porque no me ha llegado la licencia de esta orden
View ArticleCC for Teams 2017 package - Kills Explorer.exe & black screen
I'm wondering if others have run into this. We had created an install package for CC for Teams 2017 using the Creative Cloud Packager. This is the first time we have tried installing the CC for Teams...
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