We are trying to meet the requirements of Creative Cloud in macOS Sierra by installing CC 2017. We are currently using CC 2015. I've created 2 packages and both fail when attempting to install. The dreaded installation failed error:
Logs report this. Only common denominator here is something about a deployment file not loading. but from where? and why? i've created these packages the same way ever since:
12/08/16 12:38:48:769 | [ERROR] | | OOBE | DE | | | | 25231 | Install source path either not specified or invalid
12/08/16 12:38:48:770 | [ERROR] | | OOBE | DE | | | | 25231 | Deployment file loading failed
and:
12/08/16 12:38:46:317 | [INFO] | | OOBE | DE | | | | 25222 | DEVersion: 7.0.0.0
12/08/16 12:38:46:329 | [INFO] | | OOBE | DE | | | | 25222 | Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib
12/08/16 12:38:46:334 | [INFO] | | OOBE | DE | | | | 25222 | ::START TIMER:: [Total Timer]
12/08/16 12:38:46:334 | [INFO] | | OOBE | DE | | | | 25222 | CHECK: Single instance running
12/08/16 12:38:46:334 | [INFO] | | OOBE | DE | | | | 25222 | CHECK : Credentials
12/08/16 12:38:46:334 | [INFO] | | OOBE | DE | | | | 25222 | Load Deployment File
12/08/16 12:38:46:335 | [ERROR] | | OOBE | DE | | | | 25222 | DW039: Failed to load deployment File
12/08/16 12:38:46:335 | [INFO] | | OOBE | DE | | | | 25222 | Create Required Folders
12/08/16 12:38:46:335 | [INFO] | | OOBE | DE | | | | 25222 | ##### Running EDT Workflow #####
12/08/16 12:38:46:335 | [INFO] | | OOBE | DE | | | | 25222 | :: END TIMER :: [Total Timer] took 0 milliseconds (0 seconds) DTR = inf KBPS (inf MBPS)
12/08/16 12:38:47:405 | [INFO] | | OOBE | DE | | | | 25222 | -------------------------------------- Summary --------------------------------------
12/08/16 12:38:47:405 | [INFO] | | OOBE | DE | | | | 25222 | - 0 fatal error(s), 1 error(s)
12/08/16 12:38:47:405 | [INFO] | | OOBE | DE | | | | 25222 | OSX version: 10.11.6
12/08/16 12:38:47:406 | [INFO] | | OOBE | DE | | | | 25222 |
12/08/16 12:38:47:406 | [INFO] | | OOBE | DE | | | | 25222 | ERROR: DW039: Failed to load deployment File
12/08/16 12:38:47:406 | [INFO] | | OOBE | DE | | | | 25222 |
12/08/16 12:38:47:406 | [INFO] | | OOBE | DE | | | | 25222 | Please search the above error string(s) to find when the error occurred.
12/08/16 12:38:47:406 | [INFO] | | OOBE | DE | | | | 25222 | These errors resulted in installer Exit Code mentioned below.
12/08/16 12:38:47:406 | [INFO] | | OOBE | DE | | | | 25222 | -------------------------------------------------------------------------------------
12/08/16 12:38:47:406 | [INFO] | | OOBE | DE | | | | 25222 |
12/08/16 12:38:47:406 | [INFO] | | OOBE | DE | | | | 25222 | Exit Code: 16 - Failed to load deployment file.
12/08/16 12:38:47:410 | [INFO] | | OOBE | DE | | | | 25222 | Please see specific errors for troubleshooting. For example, ERROR: DW039 ...
Any help would be greatly apprieciated!