I've created packages for the Creative Cloud apps that we're going to be licensing and setup the packages so Remote Update Manager is on (which it is by default). Some of the packages can be updated while others encounter errors with the download. One would think if the update process was a firewall issue I would not be able to update any apps. Since I wanted to test the upgrade process I created packages of the older versions, where available, and then wanted to upgrade to match the current version. I ran into this issue yesterday and tried again this morning with Photoshop hoping it might have been a temporary issue. Any ideas why some applications cannot download updates?
Successes:
Light Room - updates without any issue from 6.0 to 6.6.1
Media Encoder - updates without any issue from 10.3 to 10.4
Premiere Pro - updates without any issue from 10.3 to 10.4
Failures:
Photoshop - fails to update from 17.0 to 17.0.1
After Effects - fails to update from 13.8 to 13.8.1
Most recent failure:
C:\windows\AdminArsenal\PDQDeployRunner\service-1\exec>"c:\Program Files (x86)\Common Files\Adobe\OOBE_Enterprise\RemoteUpdateManager\RemoteUpdateManager.exe" --action=install
RemoteUpdateManager version is : 1.9.5.25 (BuildVersion: 1.9.5; BuildDate: Thu May 26 2016 10:30:28 )
Starting the RemoteUpdateManager...
Following Updates are applicable on the system :
(ACR/9.6.1.147/win32)
(PHSP/17.0.1.159/win64)
**************************************************
Following Updates are to be downloaded :
(ACR/9.6.1.147/win32)
(PHSP/17.0.1.159/win64)
**************************************************
*** Downloading (ACR/9.6.1.147/win32) ...
*** Successfully downloaded (ACR/9.6.1.147/win32) ...
*** Downloading (PHSP/17.0.1.159/win64) ...
*** Failed to download (PHSP/17.0.1.159/win64) ...
Some Updates failed to download ...
**************************************************
*** Installing (ACR/9.6.1.147/win32) ...
*** Successfully installed (ACR/9.6.1.147/win32) ...
All Updates installed successfully ...
**************************************************
Following Updates failed to Download :
(PHSP/17.0/17.0.1/win64)
**************************************************
Following Updates were successfully installed :
(ACR/9.6/9.6.1/win32)
**************************************************
RemoteUpdateManager exiting with Return Code (2)