Hello,
I have used the Adobe Packager to deploy Adobe Acrobat CC (only one product) to our machines.
The installation never finishes and just stalls.
The installation starts as SYSTEM account and spawns the following process:
CommandLine : "C:\Windows\SpecopsDeploy\DownloadCache\{5eb96b5d-4fc6-4d10-ab07-4509640f38a0}\adobedc-te am\setup.ex
e" --silent
CommandLine : "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\Setup.exe" --nonRIBSMode="1" --deployme
ntFile="C:\Windows\TEMP\\{6D704FFA-5191-4665-898C-3D93D7E4AC0A}"
CommandLine : "C:\Windows\SpecopsDeploy\DownloadCache\{5eb96b5d-4fc6-4d10-ab07-4509640f38a0}\adobedc-te am\Setup\AP
RO15.0\Adobe Acrobat\Setup.exe" /sALL /sPP /extUI /sl "en_GB" /msi INSTALLDIR="C:\Program Files (x8
6)\Adobe\Acrobat DC" EULA_ACCEPT="YES" SUITEMODE=1 OWNERSHIP_STATE=1 LANG_LIST="en_GB" AS_DISABLE_LE
GACY_COLOR=1 IGNOREAAM=1 REMOVE_PREVIOUS_ACROBAT=NO
Plus the subspawned msiexec processes:
CommandLine : C:\Windows\system32\msiexec.exe /V
C:\Windows\syswow64\MsiExec.exe -Embedding 5481AAC124564D030351DF2038E13329 M Global\MSI0000
Content of PDAPP.log is clean as per below:
---------------------------------------------
06/09/1614:16:13:539 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6468 | Build Version - 1.9.4.5
06/09/1614:16:13:539 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6468 | Logging Level verbosity Set to 4
06/09/1614:16:13:555 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6468 | MSI ProductCode ({AC76BA86-1033-FFFF-7
760-0C0F074E4100}) is not installed on the system ...
06/09/1614:16:13:555 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6468 | Bootstrapper launch location is :: C:\
Windows\SpecopsDeploy\DownloadCache\{5eb96b5d-4fc6-4d10-ab07-4509640f38a0}\adobedc-team\AS U\Set-up.dat
06/09/1614:16:13:664 | [INFO] | | ASU | OPM | OPM | | | 7024 | Build Version - 9.0.1.57
06/09/1614:16:13:664 | [INFO] | | ASU | OPM | OPM | | | 7024 | Logging Level verbosity Set to 4
06/09/1614:16:13:726 | [INFO] | | ASU | OPM | OPM | | | 7024 | Schema version and schema compatibility version are
same or greater than current
06/09/1614:16:13:726 | [INFO] | | ASU | OPM | OPM | | | 7024 | _opm_handle_OPDReturnedStatus called with opdStatus
as:0
06/09/1614:16:13:726 | [INFO] | | ASU | OPM | OPM | | | 7024 | No Record found for the input fields in opm_getValue
ForKey
06/09/1614:16:13:726 | [INFO] | | ASU | OPM | OPM | | | 7024 | Released OPM refrence successfully in opm_freeLibRef
06/09/1614:16:14:480 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6468 | Build Version - 1.9.4.5
06/09/1614:16:14:480 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6468 | Logging Level verbosity Set to 4
06/09/1614:16:14:480 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6468 | The return code from the Bootstrapper
Process is (0).
06/09/1614:16:14:511 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6468 | Successfully fetched the optionXML con
tent from MSI database ...
06/09/1614:16:14:511 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6468 | The install language for Acrobat from
the fallback map (en_GB)
PDApp.log will remain at this state forever.
Now looking at the actual Adobe Acrobat installer logs:
-------------------------------
06/09/1614:16:14:605 | [INFO] | | OOBE | DE | | | | 7856 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/09/1614:16:14:605 | [INFO] | | OOBE | DE | | | | 7856 | START - Installer Session
06/09/1614:16:14:605 | [INFO] | | OOBE | DE | | | | 7856 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/09/1614:16:14:605 | [INFO] | | OOBE | DE | | | | 7856 | RIBS version: 9.0.0.61
06/09/1614:16:14:605 | [INFO] | | OOBE | DE | | | | 7856 | Win OS version: 6.1.1.0 64 bit Type: 1
06/09/1614:16:14:605 | [INFO] | | OOBE | DE | | | | 7856 | ::START TIMER:: [Total Timer]
06/09/1614:16:14:605 | [INFO] | | OOBE | DE | | | | 7856 | CHECK: Single instance running
06/09/1614:16:14:605 | [INFO] | | OOBE | DE | | | | 7856 | CHECK : Credentials
06/09/1614:16:14:605 | [INFO] | | OOBE | DE | | | | 7856 | Load Deployment File
06/09/1614:16:14:605 | [INFO] | | OOBE | DE | | | | 7856 | ##### Running in Non RIBS Mode #####
06/09/1614:16:14:605 | [INFO] | | OOBE | DE | | | | 7856 | Create Required Folders
06/09/1614:16:14:605 | [INFO] | | OOBE | DE | | | | 7856 | Assuming install mode
06/09/1614:16:14:605 | [INFO] | | OOBE | DE | | | | 7856 | Looking up install source path
06/09/1614:16:14:605 | [INFO] | | OOBE | DE | | | | 7856 | Skipping Media DB sync in non ribs mode
06/09/1614:16:14:605 | [INFO] | | OOBE | DE | | | | 7856 | ##### Running EDT Workflow #####
06/09/1614:16:14:605 | [INFO] | | OOBE | DE | | | | 7856 | Ready to initialize session to start with ...
06/09/1614:16:14:605 | [INFO] | | OOBE | DE | | | | 7856 | ::START TIMER:: [CreatePayloadSession]
06/09/1614:16:14:605 | [INFO] | | OOBE | DE | | | | 7856 | -------------------- BEGIN - Updating Media Sources - B
EGIN --------------------
06/09/1614:16:14:605 | [INFO] | | OOBE | DE | | | | 7856 | Updated source path: C:\Windows\SpecopsDeploy\DownloadC
ache\{5eb96b5d-4fc6-4d10-ab07-4509640f38a0}\adobedc-team\Setup\APRO15.0
06/09/1614:16:14:605 | [INFO] | | OOBE | DE | | | | 7856 | Updating media info for: Adobe Acrobat\Setup.exe_15.010
.20056
06/09/1614:16:14:605 | [INFO] | | OOBE | DE | | | | 7856 | NOTE: Ignoring media info and setting media path as: C:
\Windows\SpecopsDeploy\DownloadCache\{5eb96b5d-4fc6-4d10-ab07-4509640f38a0}\adobedc-team\S etup\APRO15.0\Adobe Acrobat\S
etup.exe
06/09/1614:16:14:605 | [INFO] | | OOBE | DE | | | | 7856 | Type: 0, Volume Order: 1, Media Name:
Path: C:\Windows\SpecopsDeploy\DownloadCache\{5eb96b5d-4fc6-4d10-ab07-4509640f38a0}\adobedc-tea m\Setup\APRO15.0\Adobe
Acrobat\Setup.exe
06/09/1614:16:14:605 | [INFO] | | OOBE | DE | | | | 7856 | -------------------- END - Updating Media Sources -
END --------------------
06/09/1614:16:14:605 | [INFO] | | OOBE | DE | | | | 7856 | Supported RIBS version range: [0.0.0.0,9.0.0.61]
06/09/1614:16:14:620 | [INFO] | | OOBE | DE | | | | 7856 | ----------------- CreatePayloadSession: machine is x64
---------------
06/09/1614:16:14:620 | [INFO] | | OOBE | DE | | | | 7856 | ______ Verify Dependency Subscribers ______
06/09/1614:16:14:620 | [INFO] | | OOBE | DE | | | | 7856 | BEGIN Operation order for all session payloads: mediaGr
oup (requires,satisfies)
06/09/1614:16:14:620 | [INFO] | | OOBE | DE | | | | 7856 | Adobe Acrobat DC15.10.20056.0Adobe Acrobat\Setup.ex
e_15.010.20056: 0 (0,0)
06/09/1614:16:14:620 | [INFO] | | OOBE | DE | | | | 7856 | END Operation order for all session payloads: mediaGrou
p (requires,satisfies)
06/09/1614:16:14:620 | [INFO] | | OOBE | DE | | | | 7856 | Setting property "deploymentFile" to: C:\Windows\TEMP\\
{6D704FFA-5191-4665-898C-3D93D7E4AC0A}
06/09/1614:16:14:620 | [INFO] | | OOBE | DE | | | | 7856 | Setting property "edtWorkflow" to: 1
06/09/1614:16:14:620 | [INFO] | | OOBE | DE | | | | 7856 | Setting property "installLanguage" to: en_GB
06/09/1614:16:14:620 | [INFO] | | OOBE | DE | | | | 7856 | Attempting to find the selected language in the set of
available payload languages
06/09/1614:16:14:620 | [INFO] | | OOBE | DE | | | | 7856 | Setting property "installSourcePath" to: C:\Windows\Spe
copsDeploy\DownloadCache\{5eb96b5d-4fc6-4d10-ab07-4509640f38a0}\adobedc-team\Setup\APRO15. 0
06/09/1614:16:14:620 | [INFO] | | OOBE | DE | | | | 7856 | Setting property "nonRIBSMode" to: 1
06/09/1614:16:14:620 | [INFO] | | OOBE | DE | | | | 7856 | Setting property "proxyFile" to: C:\Windows\SpecopsDepl
oy\DownloadCache\{5eb96b5d-4fc6-4d10-ab07-4509640f38a0}\adobedc-team\Setup\APRO15.0\proxy. xml
06/09/1614:16:14:620 | [INFO] | | OOBE | DE | | | | 7856 | Setting property "skipProcessChecks" to: 1
06/09/1614:16:14:620 | [INFO] | | OOBE | DE | | | | 7856 | Overwrite property "edtWorkflow" to: 1
06/09/1614:16:14:620 | [INFO] | | OOBE | DE | | | | 7856 | Overwrite property "installLanguage" to: en_GB
06/09/1614:16:14:620 | [INFO] | | OOBE | DE | | | | 7856 | Overwrite property "nonRIBSMode" to: 1
06/09/1614:16:14:620 | [INFO] | | OOBE | DE | | | | 7856 | Overwrite property "proxyFile" to: C:\Windows\SpecopsDe
ploy\DownloadCache\{5eb96b5d-4fc6-4d10-ab07-4509640f38a0}\adobedc-team\Setup\APRO15.0\prox y.xml
06/09/1614:16:14:620 | [INFO] | | OOBE | DE | | | | 7856 | Overwrite property "skipProcessChecks" to: 1
06/09/1614:16:14:620 | [INFO] | | OOBE | DE | | | | 7856 | Found payload actions:
06/09/1614:16:14:620 | [INFO] | | OOBE | DE | | | | 7856 | Deciding what installer mode to use...
06/09/1614:16:14:620 | [INFO] | | OOBE | DE | | | | 7856 | BEGIN Setting requested payload actions
06/09/1614:16:14:620 | [INFO] | | OOBE | DE | | | | 7856 | Value returned on lookup of payload: Adobe Acrobat DC 1
5.10.20056.0Adobe Acrobat\Setup.exe_15.010.20056 is: false
06/09/1614:16:14:620 | [INFO] | | OOBE | DE | | | | 7856 | Action string for Adobe Acrobat DC15.10.20056.0Adobe
Acrobat\Setup.exe_15.010.20056 is install
06/09/1614:16:14:620 | [INFO] | | OOBE | DE | | | | 7856 | END Setting requested payload actions
06/09/1614:16:14:636 | [INFO] | | OOBE | DE | | | | 7856 | Collected advanced path check information for INSTALLDI
R
06/09/1614:16:14:636 | [INFO] | | OOBE | DE | | | | 7856 | INSTALLDIR is a well-formed path
06/09/1614:16:14:636 | [INFO] | | OOBE | DE | | | | 7856 | INSTALLDIR is not the root path
06/09/1614:16:14:636 | [INFO] | | OOBE | DE | | | | 7856 | INSTALLDIR is on a local volume
06/09/1614:16:14:636 | [INFO] | | OOBE | DE | | | | 7856 | INSTALLDIR is on a writable volume
06/09/1614:16:14:636 | [INFO] | | OOBE | DE | | | | 7856 | INSTALLDIR is not on a case sensitive volume
06/09/1614:16:14:636 | [INFO] | | OOBE | DE | | | | 7856 | INSTALLDIR passed path basic path validation: C:\Progra
m Files (x86)\Adobe
06/09/1614:16:14:636 | [INFO] | | OOBE | DE | | | | 7856 | Call PreSession Custom Hook
06/09/1614:16:14:636 | [INFO] | | OOBE | DE | | | | 7856 | BEGIN InstallOperationsQueue Unordered operations
06/09/1614:16:14:636 | [INFO] | | OOBE | DE | | | | 7856 | Adobe Acrobat DC15.10.20056.0Adobe Acrobat\Setup.ex
e_15.010.20056: with operation install
06/09/1614:16:14:636 | [INFO] | | OOBE | DE | | | | 7856 | END InstallOperationsQueue Unordered operations
06/09/1614:16:14:636 | [INFO] | | OOBE | DE | | | | 7856 | BEGIN InstallOperationsQueue Ordered operations
06/09/1614:16:14:636 | [INFO] | | OOBE | DE | | | | 7856 | Adobe Acrobat DC15.10.20056.0Adobe Acrobat\Setup.ex
e_15.010.20056: with operation install
06/09/1614:16:14:636 | [INFO] | | OOBE | DE | | | | 7856 | END InstallOperationsQueue Ordered operations
06/09/1614:16:14:652 | [INFO] | | OOBE | DE | | | | 7856 | Calling the custom action code for pre-install for payl
oad Adobe Acrobat DC15.10.20056.0Adobe Acrobat\Setup.exe_15.010.20056
06/09/1614:16:14:652 | [INFO] | | OOBE | DE | | | | 7856 | ::START TIMER:: [Payload Operation :Adobe Acrobat\Setup
.exe_15.010.20056]
06/09/1614:16:14:652 | [INFO] | | OOBE | DE | | | | 7640 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/09/1614:16:14:652 | [INFO] | | OOBE | DE | | | | 7640 | Installer Operation: InstallThirdPartyPayloadOperation
06/09/1614:16:14:652 | [INFO] | | OOBE | DE | | | | 7640 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/09/1614:16:14:652 | [INFO] | | OOBE | DE | | | | 7640 | Installing third party payload
06/09/1614:16:14:652 | [INFO] | | OOBE | DE | | | | 7640 | Third party application path:C:\Windows\SpecopsDeploy\D
ownloadCache\{5eb96b5d-4fc6-4d10-ab07-4509640f38a0}\adobedc-team\Setup\APRO15.0\Adobe Acrobat\Setup.exe
06/09/1614:16:14:652 | [INFO] | | OOBE | DE | | | | 7640 | CommandLine: /sALL /sPP /extUI /sl "en_GB" /msi INSTALL
DIR="C:\Program Files (x86)\Adobe\Acrobat DC" EULA_ACCEPT="YES" SUITEMODE=1 OWNERSHIP_STATE=1 LANG_LIST="en_GB" AS_DISA
BLE_LEGACY_COLOR=1 IGNOREAAM=1 REMOVE_PREVIOUS_ACROBAT=NO
And this log stalls there right after launching the actual installer.
I can't locate any other logs to look for, I see no errors and I can't find a solution.
Any help much appreciated.
Alex