How do I change the Primary Administrator of my Account?
I have been the primary administrator of my team's Creative Cloud account, however I am transitioning from the company and need to make my supervisor the primary administrator. I cannot find an option...
View ArticleAdobe Acrobat Pro XI - Offline Environment
I'm attempting to stop Adobe Acrobat Pro XI from prompting activation on a computer that is not on the network. I packaged the application which successfully deploys to computers/laptops on our...
View ArticleI've been having issues downloading the Adobe CS3 Animator.
Exit Code: 6Please see specific errors below for troubleshooting. For example, ERROR: DR012 ... -------------------------------------- Summary -------------------------------------- - 0 fatal...
View Articlecreative cloud enterprise fails to install on PC no errors.
I just built two enterprise packages of creative cloud, one for MAC and the other for PC and include all the apps. The MAC installations are going through 100%, however i am trying to install it on my...
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Changing my anniversary date
I incorrectly chose 1 year as my anniversary date, but i should have chosen 36 months. How can i change this? I am the end-user but an intermediary purchased the license.I have an Adobe account and...
View ArticleCan't access admin console
I need to administer our Creative Cloud for teams, I assigned three licenses last week but one user is having problems, when I log into my account I do not have Manage Team as an option so cannot check...
View ArticleI can not deactivate my licences per device...
I can not deactivate my licences per device via the console or via the executable. How can I solve that?
View ArticleWhy can't I add Adobe acrobat to my team?
I am trying to add Acrobat as a single app., and deploy from my team.
View Article2015 removes 2014
Hi Group!How do we create our 2015 enterprise packages to NOT remove 2014. I don't see an option in the package config settings. We are using Creative Cloud packager 9.0.0 for Mac. Thanks!
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Adobe Update Server 2015 Applications
My Ausst server running on Yosemite 10.10.3 Mac server and with the Ausst version 3 tool does not seem to be bringing down 2015 applications.Anybody else experiencing this? Thanks
View ArticleHow to upgrade existing product with Adobe Creative Cloud Packager.
Hello, Have 12 Citrix XA 6.5 servers with Adobe Photoshop Elements 11 currently installed on them.I want to upgrade to Adobe Photoshop Elements 13 with Adobe Creative Cloud Packager.For this I created...
View Articleinstall CC for school TLP license across lab using ARD
I run a mac lab of 22 mac computers, all newer machines. We use ARD. Our school just bought a district license, listed as "Creative Cloud ENT" the LWS. I downloaded the CC package file and transfer...
View ArticleAcrobat pro deployement
Hi, I created and downloaded an install of Acrobat Pro DC with Creative Coul Packager.When I try to install the package, several progress bars appears and at the end, no Acrobat Pro seems to be...
View ArticleI have 5 Creative Cloud Licences and an employee has left and they want to...
I have 5 Creative Cloud Licences and an employee has left and they want to transfer it. As the person has left we cant get into his account to dis activate. Any Ideas?
View ArticleAdobe Creative Cloud in the Enterprise; Proxies
Hi,I'm troubleshooting Adobe Creative Cloud problems that appear to have existed for four years according to CC forum questions. So far the solution to the problem is connect to another network and...
View ArticleAdobe packager error '' Unfortunately we were unable to upload your package...
Anyone come across this this error, I have raised a support call with Adobe, citing the packager error '' Unfortunately we were unable to upload your package metadata to the Creative Cloud'' and their...
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i have just bought adobe CC suite and assigned it to myself and opened the...
i have just bought adobe CC suite and assigned it to myself and opened the join email but the CC app shows all of the apps still as TRY next to their names not install
View ArticleI need help to unite 2 users in the same CC account, anyone can help me?
I need help to unite 2 users in the same CC account, anyone can help me?
View ArticleRedirecting an existing Adobe Creative Cloud installation to an AUSST server
We have about 20 users that we had deployed using a standard package that we created a while back. We quickly realized that grabbing the updates directly from adobe was putting lots of strain on our...
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