case number 0222338689
Hi there,
I am stuck in a Renew Subscription pop-up loop that I can't get out of. Every time I try to open an application, the "Renew your subscription dialog appears". I click "Try Again" and it tells me that my subscription is up to date and to click continue to start using my program. Once I do that, it loops back to the Renew Subscription dialog again.
I can't access any of my applications and essentially cannot do my job because of it.
I have logged in and out a bunch of times and it has not fixed the issue. It definitely seems like a server issue on the Adobe side, not something on my end.
I contacted support yesterday but have not heard back since they said they would call me.
This is pretty unacceptable and frustrating. Adobe, please help.
thanks