I purchased this product a few years back, and now I would like to install it on my new Windows 10 Pc.
Chatting with the support. they recovered my serial key, and sent it to me along with a link to download the software.
Here's what they sent:
Thank you for contacting Adobe .
Serial key : [removed]
Product : Adobe Design Premium CS5.5
Download link :https://helpx.adobe.com/creative-suite/kb/cs5-5-product-downloads.html
I downloaded the file named: DesignPremium_CS5_5_LS1, and installed it.
When activating, it says the key doesn't match the product.
The person in the support chat said it's because I have a volume licensing version.
He gave me this link: https://licensing2.adobe.com
But I'm unable to log in to that page with my adobe credentials.
This is what I get: "Adobe does not recognize you as an authorized user of this web site. Please contactAdobe for assistance."
Is there a different file to download from a different location?
What do I do?