Hey all. I work at a university, we have an enterprise-level education license for Adobe CC. I personally am not the employee who makes the deployment packages, so I apologize in advance if I can't give you the proper feedback necessary to advance the discussion, but I'm hoping that I'll be able to relay this information to the powers that be at my institution so we can further improve the use of our product, as such, any suggestions or ideas are greatly appreciated. Perhaps this isn't the forum to ask this kind of question, but there's no other method I have to get feedback, the only person authorized to talk to them in my department doesn't believe that it would be helpful.
Our employee who makes the Adobe packages does not test them, so we usually test them by trial and error through installing them on machines. Most departments here don't always need the most up-to-date versions of everything in Adobe CC, but some do, and that's why I'm here. A package that was recently created will not update, and when I say update, I mean downloading and installing updates within a version of the software, not upgrading it to a different version. I.E. you can install updates for Adobe Photoshop 2015, but you can't download 2015.5 with our packages because the app pane window is disabled for use, but again, you can still install updates within a version of a program by going to the "Help" tab while using the software and clicking "Updates" or "Check for Updates". We disabled upgrading to new versions because it would break the serialization when installing the new versions and put the software into Trial mode, so we never pursued trying to fix it, we just uninstalled and reinstalled each time we needed a new version of the software. Not the best process, but at least things would stay serialized.
With our new package on the latest version, updates don't work at all. When updating through the program, the usual update task window will appear for a fraction of a second, and then vanish, and it's not listed in the active tasks. Updating through the same method when using Lightroom, however, does usually work. So it's odd, Lightroom will update but many other programs won't. This is mainly the case on Mac computers, I haven't experienced the exact same issue on Windows machines with the new package, but it happens on Macs without fail. Occasionally, a program other than Lightroom will update properly, but it's rare.
I guess what I'm getting at here is, what do you recommend for enterprise solutions? How do you deploy, update, and upgrade your software? Have you ever heard of this bug, how would you suggest going about fixing it, if so? Any and all help is appreciated.