I have a user on Mac Book Pros, that are having issues with Photoshop, Illustrator, and indesign, InCopy randomly crashing or locking up there systems. We gave user was given a brand new system with a fresh image and install of CC. Issues are still happening. They happen on random files that are on the network as well as some on the local hard drive. Some times they hang opening a new blank file.
The user now has a
15-inch Retina MacBook Pro (Mid 2015)
CPU 2.5Ghz I7
16GB Ram
Running 10.10.5
All CC apps are up to date. The crash logs seem show for the above programs as well as the CEPHtmlEngine shows up a lot. Below are some of the logs. I can post the full logs if needed. i have dozens of users on similar system using the same files as this users with these issues. At this point I'm at a loss, Since we got her a new system with a fresh install of CC all we bought over was her files. No library or applications files where brought over.
Process: Adobe InDesign CC 2015 [902]
Path: /Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/Adobe InDesign CC 2015
Identifier: com.adobe.InDesign
Version: 11.3.0.34 (11300)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe InDesign CC 2015 [902]
User ID: 993574596
Date/Time: 2016-06-14 14:04:03.679 -0500
OS Version: Mac OS X 10.10.5 (14F1808)
Report Version: 11
Anonymous UUID: FAE5CB3D-7A75-4D0B-5309-0B5DC625F1D2
Time Awake Since Boot: 340 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminating with uncaught exception of type std::logic_error: basic_string::_S_construct NULL not valid
abort() called
------------------------
Process: CEPHtmlEngine [1284]
Path: /Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/CEP/CEPHtmlEngine/CEPHtmlEngine.app/Contents/MacOS/CEPHtmlEngine
Identifier: com.adobe.cep.CEPHtmlEngine
Version: 6.1.0.164 (1)
Code Type: X86-64 (Native)
Parent Process: Adobe InDesign CC 2015 [1267]
Responsible: Adobe InDesign CC 2015 [1267]
User ID: 993574596
Date/Time: 2016-06-09 15:11:51.209 -0500
OS Version: Mac OS X 10.10.5 (14F1808)
Report Version: 11
Anonymous UUID: FAE5CB3D-7A75-4D0B-5309-0B5DC625F1D2
Time Awake Since Boot: 920 seconds
Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000100000018